StopSign® Help Files - Troubleshooting

Troubleshooting

If you need help with your StopSign software or account, please contact StopSign Support staff and we'll be happy to assist you.

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Installing StopSign

We recommend that you uninstall or disable programs similar to StopSign (antivirus, firewalls, etc.) to ensure your system runs as efficiently as possible. For more information see our section on conflicting software.

To install StopSign follow these steps:
1. To download StopSign, please visit http://www.stopsign.com/ and click "Download".
2. Click the Run button.
3. Accept the End User License Agreement (EULA), if prompted, by clicking Continue.
4. Once the install is complete StopSign will begin your first scan.
You can also watch a short video tutorial on how to install StopSign.

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Uninstalling StopSign

To uninstall StopSign follow these steps:
1. From the Desktop on your computer, click on Start > All Programs > eAcceleration > Add or Remove Products.
2. Click on the Remove StopSign products radio button and then click Next >.
3. You should see check boxes next to all of the StopSign-related products you currently have installed. Click the boxes for every product you wish to uninstall.
  1. You may notice a plus ("+") sign next to some of the products. Click the plus to see expand the menu of products related to it which can also be selected for uninstall.
  2. You may also notice a "Remove All" button in the lower-left hand corner. You may click that button to automatically select all currently installed products instead of clicking on each check box individually.
4. When you are finished selecting the product(s) you'd like to uninstall, click on the OK button.
  1. After you click the OK button a confirmation box will display the product(s) you selected. If you need to make any changes click on the No button, otherwise click Yes.
5. Once the selected product(s) have been removed, it may be necessary to restart your computer, in which case a restart prompt will display. Click Yes to automatically restart your computer, or click No to manually restart it later.
You can also watch a short video tutorial on how to uninstall StopSign.

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Conflicting Software

To determine if you have conflicting software, go to your Control Panel.

Select Start > Control Panel > Add or Remove Programs

Common security software to look for: Norton, Symantec, McAfee, Panda, Zone Labs or ZoneAlarm, and PC-Cillin. Spybot Search and Destroy, SpyCatcher (Tenebril), SpyFerret (OnlinePCFix), SpyFighter (SG-Soft), SpyHunter (Enigma), Spyware Anonymizer, Spyware Remover (BulletproofSoft), Spyware Stopper, Spyware Stormer, Spyzooka, Stopzilla, and Trend Micro Anti-Spyware 3.0 (Formerly SpySubtract).

If you encounter any problems while uninstalling software, please contact the software manufacturer for support.

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The software says I need to pay.

This means that your membership is not currently active. You must activate your membership in order for StopSign to automatically cure any infections you have and/or may receive.

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How do I know if I'm activated?

To verify that your StopSign membership is active:
1. Click Start > Programs > eAcceleration > StopSign Software Station.
2. Click eAcceleration in the Services column.
3. Click My Account in the Features column.
4. In the Overview column locate Account Status it should indicate Active if your membership is properly activated.
You may also use this page of the Software Station to find the expiration date of your membership.

For more information on activating or reactivating your membership click here.

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How do I activate?

Before you begin the activation process, please ensure that you are connected to the Internet. Also be sure to temporarily shutdown any firewall programs you may be running.
1. Open the Software Station by clicking Start > Programs > eAcceleration > StopSign Software Station.
2. Click on Account in the Software Station menu bar.
3. If your software has been activated before, you may see either Edit Account or Activate. Select the available option.
  
  There are two ways to activate your membership:
  1. Activate with the email address used to purchase the account, or
  2. Activate with the activation key provided after purchasing. This can be found in the confirmation email you should have received soon after your purchase.
4. Click Submit.
5. If you are reactivating, you may see the following dialog:
  1. Click Replace Computer if you are reinstalling your software or transferring the software to a different computer.
  2. Click Upgrade Account if you would like to upgrade your membership to protect additional computers.
You can also watch a short video tutorial on how to activate StopSign.

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